Here at One Stop Fulfillment we want to help you grow your business,
by entrusting us to take care of every step of the order fulfillment process
it frees your time so you can focus on promoting and growing your business
We offer fulfillment services to cater for all business types and sizes
7 steps in the order
fulfilment process
When you outsource your order fulfilment to us, we split the process into 7 seamless steps. These steps can all be tracked and managed via our cloud-based inventory management system.
1. STORAGE & WAREHOUSING SOLUTIONS
For all of our clients we store stock in our secure storage and warehousing facilities. Many clients choose to store their entire stock with us. Others feed stock to us on a weekly basis depending on what suits their sales pattern best.
For all of our clients we store stock in our secure storage and warehousing facilities. Many clients choose to store their entire stock with us. Others feed stock to us on a weekly basis depending on what suits their sales pattern best.
We can also re-work stock, breaking down bulk stock deliveries into units, or pre-build into multi-item packages, adding labels or boxes so they are customer ready. This ensures there is no delay in getting orders out to our clients customers. We always pick, pack and dispatch the ‘same day‘ for orders received by us up to 5pm
Stock deliveries are scanned into our CRM system on arrival. Our clients then have access to their stock data 24/7 through our Client CRM portal, which gives full visibility of stock holdings down to individual SKU level in ‘real time’. This free to use client CRM portal is accessible through a desktop web App which we will happily demonstrate before you start fulfilling with us.
We store and handle a diverse range of products From delicate gift items, boxed electronics, toys, dried foods, tablets, oils and body creams through to clothing. Whatever the product, we have a storage, handling and flexible warehousing solution to suit.
2. PICK & PACK
Pick & pack services – From the receipt of the daily customer order file, either automated from any of the proprietary Shopping Carts, or the secure transfer of a file via FTP, the process begins.
Pick & pack services – From the receipt of the daily customer order file, either automated from any of the proprietary Shopping Carts, or the secure transfer of a file via FTP, the process begins.
Labels and dispatch notes are printed, the stock is scanned out and matched to each customer order. Customer orders are then carefully packed using the specific method and packing materials that have pre- arranged with each client.
We can also add any marketing materials to the package where required by a client.
Once packed and made ready for shipping, orders are marked as ‘completed’ through our CRM system and prepared for collection by one of our shipping parters.
All customer orders we receive into our system up to 5pm we aim to pick, pack and ship the same working day.
In addition to single item pick & pack we also manage multi-item picks, or ‘kitting‘ and the use of bespoke packing such as the wrapping of individual items and the use of gift boxes.
Returns Handling
In addition to managing your customers orders we also manage returns processes on behalf of many clients.
Daily order pick & pack
Any customer returns can be posted directly back to one stop fulfillment centres , where we scan them back into our CRM system to confirm safe receipt.
We then inspect the returned product, note the condition of the item; wether returned complete, unopened, with packaging intact. Then to the pre agreed protocol with the client, we can either return the product back into stock for resale, repackage, or set aside for return to the client or for disposal.
The current status of returns is updated on our Client CRM Portal which is then accessible for our clients to view at any time.
3. KITTING – MULTI ITEM PICK & PACK REWORK
In addition to single item pick & pack we can store, collate and pack multiple items into a single dispatch, ‘kitting’. This could be anything from different cosmetic lines, toys and games mobile phone accessories. Or supplements frequently purchased together.
In addition to single item pick & pack we can store, collate and pack multiple items into a single dispatch, ‘kitting’.
This could be anything from different cosmetic lines, toys and games mobile phone accessories. Or supplements frequently purchased together. Or the inclusion of free gifts or bundling of accessories with an electronic product. Right up to the build of customer orders requiring individual packaging of multiple items and the use of outer gift boxing.
As an example, One of our clients sells different combination sets of hair products and we pick – pack to suit their sales requirements, These packages consist of between 5 to 10 different items of varying sizes and weights. Many of the items require specific protective wrapping before the completed order is placed in a pre arranged bespoke gift box, again with protective packaging.
Now that’s what we call a truly bespoke order, We understand that your business is will change as time goes on and one stop fulfillment will be one step ahead waiting to fulfil your request.
We can also build bespoke boxes, either client supplied or sourced by ourselves or ‘re-work’ product. For example apply product labels to boxes,
4. WORLDWIDE SHIPPING SOLUTIONS
One stop Fulfillment works with UK and international shipping partners so that we can meet our clients requirements to the most cost efficient and reliable services available for worldwide shipping.
One stop Fulfillment works with UK and international shipping partners so that we can meet our clients requirements to the most cost efficient and reliable services available for worldwide shipping.
We offer the option of tracked or untracked services for shipping to Mainland Europe, the Americas, Middle East, Asia and Australia as well as UK domestic delivery large letter post, tracked parcel, tracked and signed parcel. With a range of time options available, from next day/24 Hour delivery, 48 hour delivery, 3 days and upwards. With access to a vast range of options, be assured that we will be able to find the perfect solution to suit your specific product and budget, helping you to expand your customer base beyond the UK market.
Our key shipping partners include Hermes, Royal Mail, DHL, DPD, Deutsche Post, Belgium Post, La Poste, Jersey Post and Swiss Post.
Client CRM System
Through our dedicated, Free to access client CRM system clients can access the status of customer orders, returns and stock holding 24/7. This gives complete visibility of the current status of the account wherever and whenever required.
Once integrated with a web shopping cart, order details are automatically downloaded into the Rapid Fulfillment CRM system. The system will reject any orders with errors and import only valid orders. An email notification is then sent to our clients informing of any invalid orders so appropriate action can be taken to rectify these.
In the event that there is not enough stock available to ship every customer order, those unfulfilled will be placed on back order until new stock arrives. We then automatically fulfil once the product is back in stock. All remaining orders are then printed and moved through the process to our pick & pack area.
Once the orders have ben collected by our shipping partners, they are marked as shipped and a reconciliation file is produced. This normally happens by 12 GMT or 17.00 GMT depending on the requirements of the client.
All orders are reconciled back to a clients own web platform daily, each time orders are marked as shipped in our system.
Reporting Dashboard
To gain access to our CRM portal every client receives unique login details which are password protected. Once logged in, the account dashboard is accessible and the most frequently used reports are readily available, including;
Stock Level – break down of stock levels for individual SKU’s
Dashboard KPI’s – remaining stock levels and stock cover is represented in a dashboard format. Other KPI’s measured include daily ‘orders in’ and ‘shipped’
Orders Report – a breakdown of orders shipped, rejected, cancelled, back orders and return. Searchable by order date, shipped date or by order ID number
Returns Report – a list of any returned orders with customer details
Our client CRM system integrates quickly and easily with all the major shopping carts to allow for the automated importing of customer orders. We can also create a bespoke integration with any clients own system.
5. PRICING
We make fulfilling your customers’ expectations simple. So you’d expect our order fulfillment pricing to be simple too. send us your order history or if your a start-up send us your expectations and we’ll put a bespoke package together to suit your needs.
6. FLEXIBLE & SCALABLE
Seasonal traders. Rapid growers. Multi-nationals. New-starts. Wherever you are on your journey – and however your sales fluctuate – scalable, flexible order processing means we’ll adjust with you.
7. PACKING REQUIREMENTS
Once you entrust your brand to us, your business is one stop fulfillment business, And everything we ship is well presented and suitably packaged. We’ll help you meet your environmental commitments by using recyclable materials. And we’ll keep your brand front and centre with branded packaging and marketing inserts, All Pre arranged and approved by you the client.
Once you entrust your brand to us, your business is one stop fulfillment business, And everything we ship is well presented and suitably packaged. We’ll help you meet your environmental commitments by using recyclable materials. And we’ll keep your brand front and centre with branded packaging and marketing inserts, All Pre arranged and approved by you the client.
The best startup and small business fulfillment provider
One stop fulfillment works with businesses of every size. We have the support and prices to cater to small and growing companies, as well as the experience and size to turn around high volumes of product quickly. One stop fulfillment is a partner that will be there for you at any stage of your business, getting your products from customer’s shopping carts to their front doors on time every time.
Why one stop fulfillment
to accurately describe the difference between our new service against the traditional fulfillment companies.
