FAQ’s

, FAQ’s

What makes you so different from the many fulfilment companies out there?

We specifically serve online retailers with order volumes ranging from low to very high. Our Simple fulfilment system means it’s very easy for anyone to join us whether they are selling 10 items or 10,000 items per month and we guarantee we will not be beaten on price or service. Your Customer are Our Customers

What happens if in some months I don't generate any orders?

We Understand that some weeks and months will be better than others, we don’t charge a storage fee unless your products are sitting with us and you have not sold any in 90 days, after which time we charge a very small storage fee agreed with you in advance until you start selling again.

Do you charge any set up fees?

We like to keep everything simple for our customer, we do not charge and setup or extra fees, we charge you one all-inclusive price so you know exactly what you are paying from day one and you will never get any nasty shocks or surprises

Do you charge any fixed fees?

The Only fee we have is the fee you pay per parcel which is all inclusive of Storage, Pick, Packing and next day fully tracked delivery.

Your storage charges are cheap, so can I use you just for storage?

We don’t store products for companies who do not use us to send their parcels, but we are so sure that our prices won’t be beaten we don’t see any need to offer a storage only service.

I have over 2000 different products. Is there an easy way to get them onto your system?

Most systems will allow you to export your inventory or product listing to a spreadsheet, we can then import this spreadsheet into our system so that we can have your products on our system in minutes.

How do I get my orders onto your system?

There are many ways we can do this ranging from, email, csv import, full integration etc. No matter how you currently capture your sales we can work with you to easily import those sales into our system so we can fulfil your customers orders as soon as they are placed

How quickly can you process my orders?

We offer next day fully tracked delivery on all orders we received before 4:30pm, all orders received after this time will be sent out the next working day using our next day full tracking courier services.

How quickly can you process my International Orders?

All International orders received before 4:30pm will be processed, fulfilled and dispatched on the same day.

How much do you charge for packaging?

Our All Inclusive price includes all basic packing material, like plastic mailing bag, tape, label etc. We can provide cardboard boxes, bubble wrap etc were required , we only charge customer cost price for these extra packaging materials, and as with all extras these prices are agreed beforehand so you don’t have any nasty surprises.