FAQ’s

, FAQ’s

What makes you so different from the many fulfilment companies out there?

We specifically serve online retailers with order volumes ranging from low to very high. Our Simple fulfilment system means it’s very easy for anyone to join us whether they are selling 10 items or 10,000 items per month and we guarantee we will not be beaten on price or service. Your Customer are Our Customers

What happens if in some months I don't generate any orders?

We Understand that some weeks and months will be better than others, we don’t charge any extra for slow moving stock or there are no penalties or minimum order requirements.

Do you charge any set up fees?

We like to keep everything simple for our customer, we do not charge and setup or extra fees, we charge you one all-inclusive price so you know exactly what you are paying from day one and you will never get any nasty shocks or surprises

Do you charge any fixed fees?

We like to keep our pricing model very simple so there are no hidden charges at all, we do charge €5 per pallet per week for storage, so apart from our fixed Pick, Pack & delivery price the only other charges we will ever have is for storage and packaging. All order can avail of a free mailer bag, other packaging can be supplied at cost price or you are more than welcome to supply your own packaging.

Your storage charges are cheap, so can I use you just for storage?

We can store pallets for companies who are not using our fulfillment services, but these pallet spaces are limited because we want to make sure we always have enough space for our customers stock.

I have over 2000 different products. Is there an easy way to get them onto your system?

Most systems will allow you to export your inventory or product listing to a spreadsheet, we can then import this spreadsheet into our system so that we can have your products on our system in minutes.

How do I get my orders onto your system?

There are many ways we can do this ranging from, email, csv import, full integration etc. No matter how you currently capture your sales we can work with you to easily import those sales into our system so we can fulfil your customers orders as soon as they are placed

How quickly can you process my orders?

We offer next day fully tracked delivery on all orders we received before 3:30pm, all orders received after this time will be sent out the next working day using our next day full tracking courier services.

How quickly can you process my International Orders?

All International orders received before 4:30pm will be processed, fulfilled and dispatched on the same day.

How much do you charge for packaging?

Our All Inclusive price includes all basic packing material, like plastic mailing bag, tape, label etc. We can provide cardboard boxes, bubble wrap etc were required , we only charge customer cost price for these extra packaging materials, and as with all extras these prices are agreed beforehand so you don’t have any nasty surprises. Your can also supply your own packaging.